What is KnowledgeBankERP?

KnowledgeBankERP© is a sophisticated web 2.0 product that builds a dynamic, visual, 4 dimentional Business Model of an organisation focused on the Key Outcomes it seeks to achieve.

It is effective in any situation requiring the coordination of behaviour change across a large number of people (or organisations), whether it be the coordination of a large change management project, an ERP implementation or the implementation of a Service Delivery Strategy, KnowledgeBankERP communicates role accountability to all involved.

It uses robots and dashboards to highlight Performance Management Status from both a day to day business as well as responsibility for change or implementation of Strategy.

What needs does it address?

Over time most large Organisations have moved from a client-needs focused team to functional silos & have consequently lost sight of how each individual employee's daily activities contribute to meeting client's expectations.

The key to successful Service Delivery lies in Focusing the efforts of everyone in the Organisation on meeting, or exceeding, their Clients' Expectations.

KnowledgeBankERP brings about a Purpose-centered paradigm shift in the way individuals, at all levels in the Organisation, see their daily activities. Instead of a silo'ed functional view, they rather see their purpose in terms of how they contribute to meeting their clients' needs and expectations in conjunction with other business sustainability and strategic goals.

The KnowledgeBankERP solution is focused primarily on addressing Client Needs or "Moments of Truth" and is centered on a technique called Role Accountability Mapping.

Role Accountability Mapping focuses every person (including support Functions) on how their function contributes to these Moments of Truth achieving an alignment of effort, giving purpose and meaning to the roles of individuals in terms of the contribution they make to the cross-flowing processes and their outcomes.

This model or map forms the heart or foundation that unites the other aspects of organizational management and aligns all effort and measurement toward very specific Outcomes (centered not only on client needs but also on sustaining a healthy business - mapping internal support needs to the same Outcomes).

True empowerment and strategically focused change only comes about when the employees of an organisation have a clear holistic picture in their mind of the Service (Product) Delivery, Support and Change Management Project processes in which they are involved and what is expected of them in terms of their roles and performance.

The secret of successful organisations is that they align daily activities with their strategic focus. KnowledgeBankERP© presents the strategic goals of an organisation to its employees in terms of their individual daily activities along with the performance expected of them in order to collectively implement the strategic plan.

How does it work?

The KnowledgeBankERP© Service Delivery, and Focused Strategic Planning, methodologies develop a clear holistic picture in the organisation of the Services and Product Delivery Paths that run across organisational boundaries along with what is expected of each individual in terms of their roles and performance in achieving the required outcomes.

The output of Service Delivery Focus work sessions are fed into KnowledgeBankERP© - an internet/intranet based product that presents a pictorial, point and click view of the procedures and processes employed by an organisation in order to perform its business function and realise it's Strategic Goals.

Linked to the processes are the functional roles of the employees along with other information such as competencies and skills etc. This results in a paradigm shift from functional silo thinking to a focus on Service Delivery Outcomes.

What makes it different?

It does not seek to replace other systems but to rather compliment them in order to bring about the focused implementation of an outcome-based, Service Delivery strategy and, or, supporting ERP system.

It not only communicates any amount of information concerning the strategic focus, structure, roles, policies and processes but it also allows an individual to make a deposit regarding their knowledge or lesson learned regarding a particular Function. This contribution then appears with the standard information for other readers to view and engage further with. This provides the organisation with a source of input to support a cycle of continuous improvement through focused Knowledge Management.

The connection between strategic goals, operational functions and change processes are graphically shown translating them down in terms of everyday activities.

The information is stored in a database where it can be accessed to provide management information such as cost of cross department processes, training requirements, skills development, employment equity statistics and staff audits.

The user interface is through a Web-page environment shell which is connected to the database where all information and graphical views, such as the Organogram and Role Accountability Map, are generated within the browser from the database.